Booking terms.
The simple version of how bookings, cancellations and fixes work.
Quotes and pricing
Every quote is a fixed price based on the details you give us, such as the size of the home, the number of bathrooms and the type of clean. If the job turns out to be very different from what was described, we will talk to you before doing any extra work or charging any more.
Booking and access
Bookings are confirmed by text or email. If you will not be home, please arrange access (a key, lockbox or smart lock code) before the clean. Let us know about pets, alarms and parking ahead of time.
Cancellations and rescheduling
Please give us at least [24 hours] notice to cancel or move a booking. Late cancellations, or visits where we cannot get in, may be charged [a call-out fee of $X].
If something is not right
Tell us within [48 hours] and we will come back to fix anything we missed at no charge. Nothing in these terms limits your rights under the Australian Consumer Law, including the guarantee that services are provided with due care and skill.
Breakages
We take care with your home. If something is damaged during a clean, we will tell you straight away and work with you to make it right.
Payment
Payment is due [on completion / within 7 days of the invoice] by [bank transfer / card]. Regular cleans are invoiced [after each visit / weekly].
Contact
Questions about a booking? Email wiped_cleaning@outlook.com.